Support for Existing POS Hardware Orders

Need help with a POS hardware order purchased through Tesp?

Send the model or order reference, a clear description of the question and any useful photos or videos. We can check available information for spare parts, product files, model changes or repeat orders.

Identify Your Order

Include the model, order reference and delivery date if known so we can understand which POS hardware you received.

Describe the Question

Tell us whether your question concerns a product issue, a part, product information, a warranty-related matter or a repeat order.

Share Useful Evidence

Add clear photos, short videos, serial details or screenshots when they help explain the product or order question.

Before You Contact Order Support

What to Include in Your Request

Please share the model name or order reference, delivery date if known, affected quantity and the specific question you need answered. Photos, short videos, serial details and screenshots are helpful when they show the product or issue clearly.

You do not need a formal service report. A clear description and the information you already have are enough for the first message.

Common Questions About Existing Orders

These are the most common reasons buyers contact us after delivery.

Parts or Accessories

Share the part name, model, quantity and photos. This is useful for adapters, cables, scanners, printers, mounting parts and other accessories.

Files or Product Information

Share the model and the file or product information you need, such as a manual, configuration record, driver, firmware or SDK.

Repeat Orders or Model Changes

Share the previous model, expected quantity, required configuration and accessory list before you place a repeat order.

Available Information and Buyer Decisions

Information We Can Check

Spare-parts availability, part photos, packing notes and dispatch options where applicable
Available manuals, configuration information, firmware, driver or SDK files
Model revision, discontinued-model, accessory-change and repeat-order information
Product information related to the stated Tesp order

Decisions Your Team Makes

Software, firmware, driver and integration validation
Warranty approval, repair, replacement, refund and compensation decisions
Local repair, installation, maintenance and technician arrangements
Certification, import compliance, legal review and insurance claims

Support for Parts, Files and Repeat Orders

For an existing Tesp order, the most useful starting point is a clear product question and the related order details. We can check available information for parts, product files and repeat-order options.

If the order is not yet shipped, review Order Execution for the agreed model, packing and shipment details. For a new purchase, compare Hardware Options or Configuration Review; new branding requirements can be reviewed through OEM & Private Label.

Parts and Accessories
Share the part name, model, quantity and photos for adapters, cables, scanners, printers, mounting parts and other accessories.
Files and Product Information
Request available manuals, configuration information, firmware, drivers or SDK files for buyer-side technical review.
Repeat Orders and Model Changes
Share the previous model, expected quantity, configuration and accessory list before placing a repeat order.

Existing Order Support FAQs

Can I ask about spare parts for an existing order?

Yes. Include the part name, model, quantity, photos and destination. We can check the available product information for the stated Tesp order.

Can I request manuals, drivers or firmware?

You can request available manuals, configuration information, firmware, driver or SDK files. Your technical team must confirm installation, compatibility and integration.

Can I check whether a model has changed before reordering?

Yes. Share the previous model, expected quantity, configuration and accessory list. We can check available model and accessory information before you decide on a repeat order.

What should I send with an order-support request?

Send the model name or order reference, affected quantity, a clear description of the question and any useful photos, videos, serial details or screenshots.

Can you arrange local repair or approve a warranty claim?

Local repair and warranty decisions depend on the applicable order and warranty terms. We can help check the available product information for the stated Tesp order.

Ask About an Existing POS Hardware Order

Share the model or order reference, the product question, affected quantity and any photos or videos. Clear details are enough for the first message.